Unprofessional Conduct and Lack of Response

I am highly dissatisfied with the poor and unprofessional service I have received from Telesure Investment Holdings. I submitted a third-party claim after being involved in an accident on 11 July 2025 and provided all the required evidence to support my case. I was later informed that their client has video footage of the incident dating back to early September. They then said the client has not submitted the footage and they still waiting which has been over a month and my emails have been ignored. Despite this, I have not received any update or progress on the claim I have been in contact with Evance Nkuna, who has consistently ignored my emails and follow-ups. It has been a frustrating and disappointing experience as I have done everything expected from my side, yet I am being completely ignored. Their landline is always unavailable. This lack of communication and accountability is unacceptable. I am requesting immediate feedback and resolution on my claim.