RH
Robert H

1 reviews | Active since Mar 2009

30 Jan 2023, 22:02

Unprofessional and ********* bullies!

I was involved in an accident due to the negligence of their client. Instead of contacting me to discuss the specifics of the event, they simply deemed me liable for all damages of their client. The only communication I got from them was and SMS to say I am liable for the damage and must pay to avoid a summons being served on me. This despite them having all my contact details. They use bullying tactics to try to scare someone into accepting liability. They have not attempted to contact me by any other means and I find them to be grossly unprofessional and *********.

I even went out my way to contact them regarding the matter and they assured me that someone would call me back which has not happend. TIH should be doing their due diligence regarding the incident and I wont be bul****!

Needless to say my insurance company's legal team will deal with the matter.

0
Replies (3)
Telesure Investment Holdings
Telesure Investment Holdings's reply02 Feb 2023, 07:35
Official
Hi  Robert,

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Telesure Team
RH
Robert H's update31 May 2023, 13:20
Reviewer Update
4 months down the line and I am still being harassed by call center agents threatening to hand the matter over to their attorneys.
Telesure Investment Holdings
Telesure Investment Holdings's reply31 May 2023, 14:20
Official
Hi Robert,

We do apologise for the service.

We'll follow up with our Legal team.

Kind Regards,
The Telesure Team