Unhappy Client

I recently dealt with Charity Ventfolo from Telesure regarding my claim with First For Women. I filed a claim for my TV on 01/08/2024, and two weeks later, I still haven't received any communication. I had to send follow-up emails for updates on my claim, and the responses I received were not satisfactory. I was advised to use the app but haven't received any calls regarding the process of handling or paying out my claim. The TV I claimed is valued at R12,922.00 on Takealot, but I was informed that I would be paid R7,235.00 by another company on 14/08/2024. This is not ensuring that I am restored to the same situation I was in before the claim. The customer service provided is unacceptable and reflects poorly on First For Women. I am extremely disappointed with this level of service.