1 reviews | Active since Mar 2009
Unexplained premium increases by Dial Direct
<p>I have insured my two previous vehicles residing in the same physical address from 2008 with Dial Direc there were no issues and i had three succesful claims. I recently purchased a new vehicle and i got a quote, because i always believed that this was my best insurer i went ahead and insured the new car with Dial Direct. I was shocked to be told that my premiums are now going to be increasing due to residential address which did not change by the way, this happened in less than a month after insuring a new car. Is there any logic there? You served me well in the past but now i just simply do not understand.</p>
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the underwriting department to look into the matter. Contact will be made with your during the course of Monday.
Kind Regards
The Telesure Team
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the underwriting department to look into the matter. Contact will be made with your during the course of Monday.
Kind Regards
The Telesure Team
Dial Direct made contact and explained that they picked up an error which has been rectified as a result my premiums were adjusted accordingly and this will not even negatively affect my future claims. I can say i am pleased with the quick resolution and it just shows how much you value your clients.
Dial Direct made contact and explained that they picked up an error which has been rectified as a result my premiums were adjusted accordingly and this will not even negatively affect my future claims. I can say i am pleased with the quick resolution and it just shows how much you value your clients.