1 reviews | Active since Dec 2016

29 Dec 2016, 10:12

********* behaviour.

<p>Telesure, handing over third party clients to MDB Incorporated to do your recoveries while the third party had comprehensive insurance with Zurich, for which your legal department has all the claim particulars is *********, and is giving the industry a bad name. I can only assume that this matter must be handed over to the Ombudsman for Short Term Insurance? We have tried phoning many times, and your company simply refuses to deal with Zurich. No one has even decided whether our client was negligent or at fault!</p>

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Replies (3)
Telesure Investment Holdings
Telesure Investment Holdings's reply29 Dec 2016, 10:27
Official

We acknowledge receipt of your complaint

We shall look into the matter and revert accordingly

Kind Regards

The Telesure Team

's update04 Jan 2017, 09:38
Reviewer Update

Telesure was prompt in their handling of this matter. We appreciate the help - we are just disappointed that after a year of fighting we had to resort to public complaints in order to resolve the issue. We are satisfied with how it was handled, and thank those involved for their prompt assistance.

Telesure Investment Holdings
Telesure Investment Holdings's reply04 Jan 2017, 09:59
Official

Thank you for the positive feedback.

We do strive to ensure maximum efficiency at all times; and will continue to do so.

Have an awesome day further

Kind Regards

The Telesure Team