Unbearable and frustating

<p>I put through a claim on a Wednesday and i didn't get any feedback that an assessor had been appointed. I called on a Friday twice to enquire and was told that someone was going to contact me and no phone call was received. I then received a call on Monday by the assessor who told me that Auto and General only contacted them that morning. They had sat with my query since Wednesday.</p> <p> </p> <p>After the assessors came I didn't eceive any feedback from the Insurance until I followed up as I had received an sms saying that claim was approved and i needed to to pay the excess before work could start. They then told me over the phone thatI my claim was declined which I demanded a full explanation for. I followed up 3 times and each time I was told a different story and was promised that a manager was going to call me. I still don't have a written response from them despite being told that a manager was going to call me even after I complained 3 times.</p> <p> </p> <p>I still don't have a written response and I'm still wating for the phone call. The only feedback I received was on the day I lodged the claim saying that my schedule had been amended when I actually didn't amend anything.</p> <p> </p> <p> </p>