LN
Lefa N

1 reviews | Active since Sept 2020

30 Sept 2020, 12:58

Unauthorized credit check

I am very disappointed to discover that I have a new inquiry on my profile(Transunion) by the company TELESURE GROUP SE I have never consented to such, this is very bad to me because I am trying to limit the number of inquiries on my profile as I will be applying for bond or vehicle finances soon, I really don't need this right now. Please assist.

0
Replies (4)
Telesure Investment Holdings
Telesure Investment Holdings's reply30 Sept 2020, 14:16
Official
Hi Lefa,

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 
 
Kind Regards,
The Telesure Team
Telesure Investment Holdings
Telesure Investment Holdings's reply05 Oct 2020, 09:20
Official
Hi Lefa, 
We confirm that our Customer Relation Specialist contacted you and the outcome herein was discussed with you. We apologise for any inconvenience this might have caused. 
Kind Regards, 
The Telesure Team. 
LN
Lefa N's update05 Oct 2020, 16:57
Reviewer Update
Hello there

I haven't received any call as of yet from your side to discuss removal the inquiry
Telesure Investment Holdings
Telesure Investment Holdings's reply09 Oct 2020, 08:57
Official
Hi Lefa,

We found that u used the Hippo website on 22 September, resulting in your information being submitted.

An e-mail containing further information has been forwarded to you.

Regards,

The Telesure Team