1 reviews | Active since May 2011
UNAUTHORISED CREDIT INQUIRY
I made an inquiry on the via Hippo for the vehicle insurance around April 2018. I received a call from a consultant who then took my details to send me a quote. I received a call again and they took my details again to do a quote, but i told the agent that i no longer bought the car that I wanted to insure, however I never received a quote. Today 25/06/18 I printed my credit report and my credit profile has had inquiries when I checked then its 'TELESURE GROUP SE' on one of the inquiries, this was never discussed with me nor a permission was requested. This is unprofessional and unacceptable to go into somebody's personal profile without their consent as such is the violation of privacy which has negative effects on one 's profile. Can this inquiry be reversed immediately please as i did not give consent for such and a notification of removal be sent to me formally within 48 hours please.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly.
Kind Regards,
The Telesure Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you shortly.
Kind Regards,
The Telesure Team.
Update:
As discussed with our Customer Relation Specialists who had contacted you. We have listened to the quote call, and confirm that permission was obtained from you to do a credit score rating. Having said that, this will bear no impact on your credit rating.
Further to that, we have agreed to send you the voice recording, which you will receive soon.
Please feel free to contact our Customer Relation Specialist back if you require further assistance.
Kind Regards,
The Telesure Team.
Update:
As discussed with our Customer Relation Specialists who had contacted you. We have listened to the quote call, and confirm that permission was obtained from you to do a credit score rating. Having said that, this will bear no impact on your credit rating.
Further to that, we have agreed to send you the voice recording, which you will receive soon.
Please feel free to contact our Customer Relation Specialist back if you require further assistance.
Kind Regards,
The Telesure Team.