THIRD PARTY NIGHTMARE

It's been an absolute nightmare liaising with Telesure for a third party claim. An accident occurred on 2 December 2020, I decided to lodge a third party claim as the accident was no fault of mine and would lose my no claim bonus from my own insurer. I provided information and supporting documents almost immediately. Telesure instructed their agents Straighthrough to do a 'digital' assessment on my vehicle. None of their assessors physically came out to assess damages. The vehicle is in storage with my repairer who is awaiting authorisation to proceed with repairs. My repairer provided a quote of R80 779,70 for damage incurred. Attempting to get ahold of any agent dealing with the matter is dreadful. I was promised to receive a quote by 14 January 2021, called the agent to get an update, no response, send an email, still no response, sit on the line demanding to speak with someone only to be told that the quote has gone to a manager for approval, waited another day only to be told that it is not yet ready, still waited only to be told that the manager dealing with the approval is having internet connection issues, surely this cannot be the only manager dealing with approvals of claims? Telesure & MUA Legal then provided a quote for not even 25% of the repair work required and offered to pay R28 011,11!!!!!!! Absolutely ridiculous amount!! No one can provide or answer as to how they've reached this figure. I requested on numerous occasions for a manager or supervisor to contact me and to date I received no calls. Legal action is looming and I am tired of their feeble excuses! Utterly appalling and disgsuting customer service. Not to mention that all their agents are absolutely rude and unhelpful. Seems as though they want to drag this out and no sense of urgency and they do not even consider the circumstances!!!! PATHETIC!!!!!!!!!!!