Third Party Claim Delays

I was approved to buy a new car but I have doubts on taking Auto and General insurance. Why? I have been involved in an accident where Auto&general client bumped me and my car is a write-off.

I have been pushing telesure their third party department to process my documents and this happens every single day. Their client is paid and has a new car, I am left with third party battle where I have to beg for service and i was not the wrong partie in the accident. My car was sitting at the storage where it was renting the whole time when their client has been served with a new car. When i checked the invoice for storage is over R15000. I have phoned and made noise about this but no one seems to look at it, all is confirmed but stuck on management table. When I phone I am told it is with management. I have been getting this response for 5 days now, on top of that I waited the previous weeks as they couldn't get hold of their client. When I phone the client the phone was on until Kagiso assisted me by making a call while I was on the call. I find it unfair because I have no other means of transport, I re**** on my car. Now I had to take the credit card and rent out a car while they delay with feedback. I also have to pay to tow my car out of the storage while their process is dragging. And this is not my business my car ended up involved in the accident it their client who caused the accident.

Helen and Netshendzo from telesure took a week just to process my documents and pass them to be authorised, I had an accident on the 10th December 2020 i am still not compensated but their client has already forgotten about this. He is living his life while i am busy renting cars with my credit card accumulating debts from the accident i didnt cause. How unfair, someone just comes driving negligently and nearly killed you and cost you misery they are the first one to be helped. While you are on the edge of losing your job because of their stupid mistake which led you to put yourself in more debt because his third party is not paying in time.

I need help on this case to take it further. the whole accident cost me more than R20,000 already because of the third party delay. The storage, renting a car and uber costs.

I think there should be a rule or clause somewhere that gives the duration on claims. I asked Simone the manager to contact me because she is always busy when I try to talk to her and she still not contacted me.