They think I am stupid
<p>My car was taken at gun point while I was parking at home, the car was later found by the police after a car chase and sustained damage . I informed my insurer who started the claim after a month of struggling to get the car from pound, the consultant tells me they can't pay because I **** when taking up insurance. Can somebody please tell me how do you lie when their consultant are the ones that help decide your cover and premium.</p>
We acknowledge receipt of your complaint.
Kindly be advised that your insurance premium is based on the information that you provide the consultant with at sales stage.
In this specific instance; you were awarded with a discounted premium as you informed the sales consultant that you currently had comprehensive vehicle insurance for a period of 2 years. Your further informed the sales consultant that you suffered no accidents or losses since 2013. You therefore qualified for a lesser / reduced premium.
We will be more than happy to ensure contact is made with you to clarify the above in more detail.
Kind Regards
The Telesure Team
We acknowledge receipt of your complaint.
Kindly be advised that your insurance premium is based on the information that you provide the consultant with at sales stage.
In this specific instance; you were awarded with a discounted premium as you informed the sales consultant that you currently had comprehensive vehicle insurance for a period of 2 years. Your further informed the sales consultant that you suffered no accidents or losses since 2013. You therefore qualified for a lesser / reduced premium.
We will be more than happy to ensure contact is made with you to clarify the above in more detail.
Kind Regards
The Telesure Team