They take to long to give feedback and the cost adjuster lies and tries to coerce to make you say what he wants

I was hijacked driving my sisters car and the treatment has been beyond bad, I was hijacked on the 13th and we haven't received feedback as of yet, the car is still at the insurance warehouse and they haven't started fixing it and the cost adjustor tried to coerce us to withdraw by overestimating the access price thinking we won't read our policy and giving us false information to force us to withdraw and when he saw that we are not withdrawing, he then interviewed me and I gave all the necessary information but he wants everyone to say what he wants the scenario to be and he tried coercing me on the second interview to say what he wanted me to say and I stuck to my version of events and he got frustrated and told me he will map his scenarios for the claim to be declined on record which I said okay to, as long as we have the decision so I can act legally, but until today we haven't received any response and from the first day and first encounter the investigator had already made conclusions even before investigating and getting full information, which clouds his judgement. Luckily my car was found, thanks to Netstar and the damages are close to minimal but the insurance gets paid for and I have paid for two months since the incident to an insurance that is not being responsive and they are conducting a biased investigation of which the investigator didn't even want to hear our side of the story but wanted us to give a story that will suit him despite the truth and he is basing his scenario on a tracking unit that was. I don't know if he is assuming we are stupid because we are black or if he feels superior and thinks he can make us say what he wants us to say because he is white but either way I wouldn't advice anyone to take 1st for women, budget insurance, auto and general or any insurance that is under Telesure especially black individuals.

I have a courtesy car which has to be returned in the next few days and with that said, it means that the purpose of the courtesy car will be defeated if the car hasn't been fixed or if I haven't even received the decision for over two months.