They feel my complaint is not serious enough to attend to. Manager is too busy for customers

I sent an email to Noorjahan Allie and Chantelle Jacobs, complaining about a part that is missing after they forcefully towed my vehicle to there yard. The tow inn service provider dropped my car off at the security and when I went to fetch my car it was in their warehouse with no access to my vehicle as the keys was with me. I asked them to explain how my car end up in their warehouse and about the part that is missing.

No response from them. Chantelle and Noorjahan ignored my emails which is so unprofessional but normal for them. I need explanation on how my car ended up in their warehouse and who will replace the missing part. I also don't want to speak to them I want a professional Manager to reply to me or phone me regarding my complaint. If they feel that my complaint is not important to them for me my complaint is import.

I'm a Manager and I was never too busy to take a call from a customer or to return a customer's phone call but in Telesure Managers refuse to speak to their customers. I get hold of my bank manager faster then a Insurance Manager. I want a Manager to phone me or if he/she is too busy get your Director to phone me

They even took my fiancé and my two year old baby the Telesure's Yard and had to make means to get from there after I told them not to take my car to their yard.