They advertise Hassle-free claims

A two and half year battle with Telesure as they handles complaints for all the Insurance Companies under the Telesure umbrella as they undertake to review complaints with fair outcome which I can confess is not the case. With each complaint they make comments that matter was reviewed and sorted which is not true. No communication from them no response to documentation requested by me about outcome. In the past year I requested 3 times phone conversation with claims department with no success to find out later my request was blocked by Resolutions Department. Indecisive decisions made by that Department because of wrong information used as they received it from in house assessment center and they are not prepared to solve the problem instead they try to bully me into accepting a settlement not reflecting same items as I had and was well insured for as per inventory of items done by themselves 3 years ago by name and manufacturer value to make sure that I was covered good. Now a offer of 30% was made to me and my request was a summary how they got to the offer made. That request was also not submitted to me. All the comments I have made in the past was rep**** to as the correct Department are dealing with matter but till today nothing.