SS
Selwyn S

1 reviews | Active since Dec 2010

02 Apr 2015, 10:24

thefts!!

Firstly when one cancels their Budget Insurance, one assumes that the value added service would be cancelled along with it, not the case! After a few I notice the debt still going off my account, called Telesure to cancel this value added service.<br> <br> A few months later I notice my account is still being debited, I call and cancel again, being assured it has been cancel, the following month I pay attention to my debts and notice yet again my account was debited, I call and am promised my account is closed, the following month yet again account is debited, call yet again in a really bad mood, and desperately explain although my account is closed on their system I am still being debited. I thought not to even bother fighting to get this money back as one knows it's a losing battle i am not willing to fight fight fight with people over the phone for my money. To only this mont5h be met yet again with them debiting my account.<br> <br> This is blatant theft! you are *****ing from me every month and refuse to help me when I call.<br> <br> STOP TAKING MY DARN MONEY!!! don't care about being reimbursed

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Replies (1)
Telesure Investment Holdings
Telesure Investment Holdings's reply07 Apr 2015, 10:34
Official
Hello Vanquish,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

We can confirm that a Customer Relations Specialist has been in contact and will revert as soon as the investigation has been completed.

Apologies for the inconvenience.

Kind Regards
The Telesure Team

Best regards,