Thank goodness i'm not a Telesure client!!!

*Picture This* Bought a brand new car end of Feb, 2 days thereafter a colleague reversed into my car, leading us to useless Telesure 3rd Part Claims. At first Enid was friendly & helpful as i gave all the details required so that my car could be repaired (sadly this ended after the 1st call). After the 1st call i had to call Enid myself to actually get feedback. After the repairs were scheduled I enquired about a loan car as the repair company confirmed that my car will be in for at least 10-15 days. I'm working so I need a car. Mentioned this to Enid & her response was Sorry we don't do loan cars I can't Help you. I explain again & then she said okay she will speak to her manager. Never came back so i phoned again.. (2wks later) Enid says they can only assist if i can prove that i give customer training so I sent a singed letter by management on our company letterhead to Enid. No Feedback so i phone again Response: Sorry can't assist you it's not part of the Policy of the Policy Holder. Eventually sorted out the loan car. Loan car needs to be extended weekly until car is fixed, Enid Refuses to extend it after the 2nd week & phones the company to speed up with repai