Terrible service from Jaco and Riedewaan Samuels

<p>Having recently been involved in an unfortunate car accident whereby my wife's car had to undergo panelbeating, I was sent by my insurers Auto and General to Grahams Autobody in Paarl. I dealt with Chris and later with Morne who returned my car in a poor condition. The standard of work was of an inferior quality and definitely didnt coincide with the promises that Chris initially had made to me, that it would hardly be noticeable that the car was in an accident. The worst part of it all was that the windscreen was so badly cracked i didnt even want to drive the car at all. Despite this, Morne said i should take the car in the meantime and not pay the excess and he would get Riedewaan Samuels to contact me as i was evidently not happy with the quality of the work. Later that day i had to contact Riedewaan who promised me that a gentleman by the name of Jaco would contact me the following day (Friday 17th Feb) or Monday 20th Feb at the latest to assess and address my concerns. By Monday at 4pm, i made contact with Riedewaan who had rejected my call. 45 mins later i contacted him again to say that i still was not contacted by Jaco to which Riedewaan responded that he would speak to Jaco the next day as he had left already. Shocked by this level of service, i asked Riedewaan for his direct reports contact details. 5 mins later Jaco contacted me and attempted to make an appointment to see me. I gave him the option of seeing the car at my home at 3pm on Tuesday afternoon to which he responded that wouldnt be able to make it at that time. The next option i gave him was at 7:30 this morning to which he responded that he would be there. I waited and waited and eventually contacted Riedewaan at 8:05am because i didnt have Jaco's contact number. At 8:15am I once again had to contact Riedewaan to ask him how much longer i needed to wait to which he responded that he was unable to reach Jaco. 5 mins later Jaco called me to say that he wouldnt have been able to come to me at 7:30 this morning because it doesnt fall within his working hours. This obviously surprised me because when i made the appointment with him the day prior he didnt mention this at all. I once again gave him the benefit of the doubt and asked him to meet me at my home at 9am to which he responded that he wouldnt be able to because he was in Kuilsriver at that time and the traffic wouldnt allow him to be there by 9am. I gave him the option of then giving me a time, was told by him that he had meetings at 10am and 10:30 am and that he would be able to see me at 11am this morning.</p> <p> </p> <p>I tried contacting Quinton Burden (Riedewaan's Line Manager) but his line wasn't answered. In addition to this, i asked Jaco for his Line Managers contact details which he refused to forward to me. Is this the sort of service one should expect from this business? I intend logging the same complaint with Auto and General who are my insurers and would like a response immediately please so that i can take it up with them as well.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Kurt Benjamin</p>