TElLESURE PASSING THE BUCK

Finally Recieved feedback from Innovation. Apparently Telesure made a mistake when selling the policy to me. I had requested an Extended Warranty and that what was sold to me. I have being my paying installment from last year without a problem. They had enough time to identify that they made a mistake. My policy clearly indicates that I have an Extended Warranty and they need to honour it. They made the mistake and not me. If I had not claimed in the 24 month period than they wouldn't been an issue, they would have taken my premiums. I am not willing to accept any less as I was sold an extended warranty. Princess at Innovation clearly states that Telesure made the mistake, and they need to honour they end of the deal. Sheldon handling the issue on Telesures side is not providing feedback and not willing to take calls. This is day 3 now that I am having a run around. Telesure is passing the buck and can't stand up for there mistake. They need to stand up and take responsibility. I have contacted Ombudsman and will register a case with them.