Telesure's misguided motto, being client focussed

In the beginning of August I had a mechanical failure on my Renault Duster. I am a policy holder at Auto & General, with a mechanical Warranty. I registered a claim and the responsible person, dealing with my claim was *** . I had my vehicle booked into an approved RMI workshop for assessment and repairs. I received the assessment report with photos of damaged components, which turned out to be a clutch failure. This I forwarded immediately on 11/9 to Lemogang, as were required of me. I requested acknowledgement of receipt, which I never got, also asking anything else was outstanding. No response. An online assessment were done on 16/9. On 23/9 I queried to get an update. Got response from Lemogang, still waiting for assessor's finding. An amount of R 11 746.50 was authorized for repairs, this after a quoted amount of R 28663.75 was submitted. No reasoning?explanation given for the reduction, which I then queried. Feedback from Lemogang was that the flywheel, master cylinder and accessories where excluded, which I queried. She returned with feedback that flywheel were excluded as policy state flywheel and not dual mass flywheel. This I queries as all cars have a flywheel, some just different versions thereof. Feedback was given, ok flywheel was now included and new approved amount was R 25,472.50. Repairs were done and on 29/9 the invoice were forwarded to Lemogang by the workshop and shortly after by myself as well, to ensure she receives it, to process the payment of the repairs. On 3/10, with no payment made yet, after a long struggle I managed to get hold of Lemogang, who said she was out of the office, for 1, 2, 3, or 4 days, not sure how long and that she only saw invoice now 3/10. She said that the garage are not on their payment list that she will pay money into my account. I asked if this will take another 4-5 days, to which she rep****, NO possibly by end of that same day else the 4/10. Well today is 6/10, now 14:00 and still no payment received. With a motto of being client focused, taking the stress away, I can surely say "everyone" at Telesure/Auto and General?TIH missed the mark totally. After several email requests, Hellopeter complaints and numerous attempts to get in contact, not once did anyone being a supervisor or manager get involved or onboard, telling me that this is actually how TIN operates. I, at some stage thought of being a self-appointed ambassador for Telesure to promote this good product, BUT has since changed my mind, to rather not do so. If this is an isolated incident I dare a manager to telephonic-ally contact me and try to convince me, else I will keep believing, TIH ain't the way to go for a warranty cover, for anyone. This whilst I still await payment. A real nightmare experience if you ask me.