Telesure & Virseker have some rotten apples in their crate

On the 6th of July I was involved in an accident. That day I received great service from the Virseker team to have my vehicle towed in. That was also the last day I received a proper service from them. On Monday (8th July) I got a call from Lizaan at Virseker that helped me submit my claim. On her recommendation I let Viseker handle the repair process instead of handling it over to the party responsible for the accident. My car was sent to Tech Auto Body and after a lot of phone calls and pleading I got it back in time on the 26th of July. On the 8th of Aug the letter for demand still hadn't been submitted to the other insurance company. I found this out when I phoned the legal department. The person I spoke to said they phoned the insurer the previous day but they got no answer. I phoned the insurance broker for the party responsible for the accident and they in formed me they haven't received anything yet and they gave me an email address to where the letter can be sent. It took me all of 5 min to do this. But who would they know to call because when I submitted my claim I told Lizaan on the 8th of July " I don't know who the Insurer is, I only have the brokers contact information" and I heard her say over the phone "Info not available." Fast Forward to yesterday 8th of October, again I phoned to find out what is going on and how far the process is and I spoke to some that said the person handling my case would call me back when they get back from their break. Whole day went by no one called me back. This morning I get a call back and the lady tells me the paper work was sent to the insurer yesterday on the 8th. YESTERDAY!!!!!!! Now you see how this looks. It looks like Telesure and Virseker are a bunch of lazy people that doesn't want to do their jobs. WHY DO WE PAY SERVICE???? You're quick to try and sell insurance but not to provide a proper, decent service. WHY? WHY? WHY?