NM
Nwabisa M

1 reviews | Active since Aug 2018

21 Aug 2018, 06:48

Telesure needs switched on agents

<p>My 3rd party claim has been approved, after their preferred service provider did not work for me. They advised me to find my own, which I did for the same amount, to release the approved amount is now a big bottle neck. Instead I&rsquo;m treated like they&rsquo;re doing me a favor, I&rsquo;m inconvenienced here. I&rsquo;m driving around with this unresolved problem for 2 months already!!!</p>

0
Replies (4)
Telesure Investment Holdings
Telesure Investment Holdings's reply21 Aug 2018, 08:04
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will be in contact with you to discuss your concerns.

Kind Regards,
The Telesure Team.

Telesure Investment Holdings
Telesure Investment Holdings's reply21 Aug 2018, 09:06
Official

Update:

One of our Customer Relation Specialists attempted to contact you without success and a message was left on your voice mail.

We are giving urgent attention to your concerns and will provide you with feedback soonest.

Kind Regards,
The Telesure Team.

NM
Nwabisa M's update21 Aug 2018, 09:42
Reviewer Update
Can they call at 10:00?
Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 08:59
Official

Update:

We are pleased to confirm that this matter has been resolved to your satisfaction.

Kind Regards,
The Telelsure Team.