Telesure Investment Holdings - Useless

Claim outstanding for more than 4 months, no communication, update or feedback on the status of the claim whatsoever. Follow up email send weekly, was told on 14 June that the claim will be submitted for payment and to be released on 19 June, follow up email sent on 20 June asking for an update and to date no reply received. I was under the impression it was the broken only to find out on the 14th of June it is Telesure delaying the entire process. On top of this, the accident where MUA's client (who handed it over to Telesure) drove into me and was at fault, car is not even repaired. The only damage to his car could be on the front bumper and the brackets. On the day he drove into me he stated he just got the car back from the panelbeater from a previous accident. Something tells me they doing repairs from a previous claim on this claim.