Telesure Investment Holdings (Tihsa)..... Your worst Nightmare

This insurance company play a good game when signing you in. But when it comes to settling claims, you are on your own.

I reported a claim on 25 January 2024. To even get to the point of reporting the claim, I had to make 5 attempts because I held the phone until my airtime ran out. The final time I had to make sure I had enormous amount of phone credit to last a very very long time.

As it happened, my call was eventually picked up after an hour. The lady I spoke to (Ziandra) sent me the confirmation and the information that they require for them to process the claim.

That was the end of it! Fast forward to today, 07February, and I have still not heard back from Telesure regarding my claim. As I write this review, I am on the phone and it has been 45 minutes since I started the call.

I am planning to take the matter to the Insurance Ombudsman and I would like anyone who has had such sub-standard service to come forward so that there is large signatory of us for a bigger voice at the office of the Ombudsman. This cannot go on like this. This is abuse