Telesure Investment Holdings

A Fastway driver arrived to deliver an item at our complex and inadvertently drove into our garage door. We promptly submitted a third-party insurance claim to TELESURE INVESTMENT HOLDING. However, their claims agent has not been forthcoming with feedback, necessitating frequent calls from us to inquire about progress.

The garage door serves as our primary security measure, and its prolonged open state over the past two weeks poses a significant risk to our property and compromises our safety. Just last week, two of our tenants' cars were broken into, prompting police involvement. Despite our reports to TELESURE INVESTMENT HOLDING, there has been no expedited action taken.

We understand that insurance claims typically take 30 days to process, but as an insurance company, we urge you to implement measures to expedite this process to ensure the security and safety of your clients.