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shannon N
1 reviews | Active since Jun 2014
09 Apr 2024, 07:26
TELESURE INVESMENTS NOT PAYING OUT CLAIM
CLAIM NO : ***
We have a policy for house hold goods at the said company and due to Load Shedding out Washing machine had shut down and stopped working , My son lodged a claim and after 10 days the company declined the claim telling us that the claim cannot be paid out as it was not the cause of Load shedding ,
i rep**** to the consultant to give me a report and it been more the 2 weeks now and no responses , i also requested for qualification certificates of the technicians that inspected the machine and they have sine not rep**** ,
i need to know why is Telesure Investments not wanting to give me a report of the damages and not provide me with certification of the techs that carried out the Inspections on the washing machine
Helpful (0)
Replies (36)0
Replies (36)
Telesure Investment Holdings's replyOfficial
09 Apr 2024, 07:56Hi Shannon,
We acknowledge receipt of your complaint.
We will refer your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will refer your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply09 Apr 2024, 07:56
Official
Hi Shannon,
We acknowledge receipt of your complaint.
We will refer your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will refer your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team
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shannon N's updateReviewer Update
09 Apr 2024, 08:50Thank you for your reply
i have been sending e mail to Tshepo that assisted with the claim / Rejection and they have not rep**** to the mail since my earlier mail 20-3-2024
Last mail was on the 8-4-2024 and still no responses
i feel that your company is going to evade the claim
i need the washing machine Fixed at the earliest , also not forgetting , the technicians that inspected the machine initially needs to provided certificate that they are qualified to carry out the inspection
i have been sending e mail to Tshepo that assisted with the claim / Rejection and they have not rep**** to the mail since my earlier mail 20-3-2024
Last mail was on the 8-4-2024 and still no responses
i feel that your company is going to evade the claim
i need the washing machine Fixed at the earliest , also not forgetting , the technicians that inspected the machine initially needs to provided certificate that they are qualified to carry out the inspection
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shannon N's update09 Apr 2024, 08:50
Reviewer Update
Thank you for your reply
i have been sending e mail to Tshepo that assisted with the claim / Rejection and they have not rep**** to the mail since my earlier mail 20-3-2024
Last mail was on the 8-4-2024 and still no responses
i feel that your company is going to evade the claim
i need the washing machine Fixed at the earliest , also not forgetting , the technicians that inspected the machine initially needs to provided certificate that they are qualified to carry out the inspection
i have been sending e mail to Tshepo that assisted with the claim / Rejection and they have not rep**** to the mail since my earlier mail 20-3-2024
Last mail was on the 8-4-2024 and still no responses
i feel that your company is going to evade the claim
i need the washing machine Fixed at the earliest , also not forgetting , the technicians that inspected the machine initially needs to provided certificate that they are qualified to carry out the inspection
Telesure Investment Holdings's replyOfficial
09 Apr 2024, 09:03 Good day Shannon.
We are sorry you feel this way. However, we note that your matter has been reviewed by our Internal Dispute department and they have discussed the outcome with you.
Kind regards,
The Telesure Team
We are sorry you feel this way. However, we note that your matter has been reviewed by our Internal Dispute department and they have discussed the outcome with you.
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply09 Apr 2024, 09:03
Official
Good day Shannon.
We are sorry you feel this way. However, we note that your matter has been reviewed by our Internal Dispute department and they have discussed the outcome with you.
Kind regards,
The Telesure Team
We are sorry you feel this way. However, we note that your matter has been reviewed by our Internal Dispute department and they have discussed the outcome with you.
Kind regards,
The Telesure Team
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shannon N's updateReviewer Update
09 Apr 2024, 10:34Morning
No once has called or discussed anything with me
Why is there only reply when i lodge a complaint via Hello peter
No once has called or discussed anything with me
Why is there only reply when i lodge a complaint via Hello peter
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shannon N's update09 Apr 2024, 10:34
Reviewer Update
Morning
No once has called or discussed anything with me
Why is there only reply when i lodge a complaint via Hello peter
No once has called or discussed anything with me
Why is there only reply when i lodge a complaint via Hello peter
Telesure Investment Holdings's replyOfficial
09 Apr 2024, 10:42Good day Shannon,
We are sorry to hear that you have not received feedback from the Dispute Resolutions department.
We have requested that they give you a call urgently.
Kind regards,
The Telesure team
We are sorry to hear that you have not received feedback from the Dispute Resolutions department.
We have requested that they give you a call urgently.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply09 Apr 2024, 10:42
Official
Good day Shannon,
We are sorry to hear that you have not received feedback from the Dispute Resolutions department.
We have requested that they give you a call urgently.
Kind regards,
The Telesure team
We are sorry to hear that you have not received feedback from the Dispute Resolutions department.
We have requested that they give you a call urgently.
Kind regards,
The Telesure team
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shannon N's updateReviewer Update
09 Apr 2024, 10:46Well Lets Wait and see how long this takes
If no responses and my machine getting fixed , i have not further choice to go legal and submit all coms to my lawyers
If no responses and my machine getting fixed , i have not further choice to go legal and submit all coms to my lawyers
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shannon N's update09 Apr 2024, 10:46
Reviewer Update
Well Lets Wait and see how long this takes
If no responses and my machine getting fixed , i have not further choice to go legal and submit all coms to my lawyers
If no responses and my machine getting fixed , i have not further choice to go legal and submit all coms to my lawyers
Telesure Investment Holdings's replyOfficial
09 Apr 2024, 10:51Good day Shannon, we have requested that the Dispute department contact you urgently.
Kind regards,
The Telesure team
Kind regards,
The Telesure team
Telesure Investment Holdings's reply09 Apr 2024, 10:51
Official
Good day Shannon, we have requested that the Dispute department contact you urgently.
Kind regards,
The Telesure team
Kind regards,
The Telesure team
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shannon N's updateReviewer Update
09 Apr 2024, 13:27Afternoon
Its 2 and a half hours have past and no call
Will Keep on waiting for the call
Lets see what happens after today ?????????????
It seems as it a trend now that Insurance companies reject a claim ,
Its 2 and a half hours have past and no call
Will Keep on waiting for the call
Lets see what happens after today ?????????????
It seems as it a trend now that Insurance companies reject a claim ,
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shannon N's update09 Apr 2024, 13:27
Reviewer Update
Afternoon
Its 2 and a half hours have past and no call
Will Keep on waiting for the call
Lets see what happens after today ?????????????
It seems as it a trend now that Insurance companies reject a claim ,
Its 2 and a half hours have past and no call
Will Keep on waiting for the call
Lets see what happens after today ?????????????
It seems as it a trend now that Insurance companies reject a claim ,
Telesure Investment Holdings's replyOfficial
09 Apr 2024, 13:35Good day Shannon,
They will give you a call before the end of the business day today.
Kind regards,
The Telesure team
They will give you a call before the end of the business day today.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply09 Apr 2024, 13:35
Official
Good day Shannon,
They will give you a call before the end of the business day today.
Kind regards,
The Telesure team
They will give you a call before the end of the business day today.
Kind regards,
The Telesure team
sN
shannon N's updateReviewer Update
09 Apr 2024, 16:2116:20 and no call as of Yet
So this is how your company assist clients with claims or having a product repaired
So this is how your company assist clients with claims or having a product repaired
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shannon N's update09 Apr 2024, 16:21
Reviewer Update
16:20 and no call as of Yet
So this is how your company assist clients with claims or having a product repaired
So this is how your company assist clients with claims or having a product repaired
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shannon N's updateReviewer Update
09 Apr 2024, 17:2717:25 Still no call
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shannon N's update09 Apr 2024, 17:27
Reviewer Update
17:25 Still no call
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shannon N's updateReviewer Update
10 Apr 2024, 08:3408:30 Next Day and no call from the Dispute Department ,
Is this how customers are treated these days ,
I Was correct in saying that non one these days cares about the client ,
At the end of the Day its your corporates that want to make money ,
Please can this matter be resolved in an amicable way and have the washing machine repaired,
Is this how customers are treated these days ,
I Was correct in saying that non one these days cares about the client ,
At the end of the Day its your corporates that want to make money ,
Please can this matter be resolved in an amicable way and have the washing machine repaired,
sN
shannon N's update10 Apr 2024, 08:34
Reviewer Update
08:30 Next Day and no call from the Dispute Department ,
Is this how customers are treated these days ,
I Was correct in saying that non one these days cares about the client ,
At the end of the Day its your corporates that want to make money ,
Please can this matter be resolved in an amicable way and have the washing machine repaired,
Is this how customers are treated these days ,
I Was correct in saying that non one these days cares about the client ,
At the end of the Day its your corporates that want to make money ,
Please can this matter be resolved in an amicable way and have the washing machine repaired,
sN
shannon N's updateReviewer Update
10 Apr 2024, 10:3610:36 Still no call from Dispute Department
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shannon N's update10 Apr 2024, 10:36
Reviewer Update
10:36 Still no call from Dispute Department
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shannon N's updateReviewer Update
10 Apr 2024, 11:5912:00 no call
Please advise on outcome from Dispute department
Please advise on outcome from Dispute department
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shannon N's update10 Apr 2024, 11:59
Reviewer Update
12:00 no call
Please advise on outcome from Dispute department
Please advise on outcome from Dispute department
Telesure Investment Holdings's replyOfficial
10 Apr 2024, 12:59Good day Shannon,
We apologize that you have not yet been contacted and have requested the Dispute department to call you as a matter of urgency.
Kind regards,
The Telesure team
We apologize that you have not yet been contacted and have requested the Dispute department to call you as a matter of urgency.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply10 Apr 2024, 12:59
Official
Good day Shannon,
We apologize that you have not yet been contacted and have requested the Dispute department to call you as a matter of urgency.
Kind regards,
The Telesure team
We apologize that you have not yet been contacted and have requested the Dispute department to call you as a matter of urgency.
Kind regards,
The Telesure team
sN
shannon N's updateReviewer Update
10 Apr 2024, 13:56 I understand your frustration, and it's completely warranted. It's unacceptable for a company to leave customers waiting without any communication or support. Telesure Holdings needs to prioritize their customer service and ensure that all inquiries are promptly addressed. Your time and patience are valuable, and they should be treating Customers with the respect we deserve as a customer. I strongly recommend escalating my concerns to higher management or lodging a formal complaint if necessary.
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shannon N's update10 Apr 2024, 13:56
Reviewer Update
I understand your frustration, and it's completely warranted. It's unacceptable for a company to leave customers waiting without any communication or support. Telesure Holdings needs to prioritize their customer service and ensure that all inquiries are promptly addressed. Your time and patience are valuable, and they should be treating Customers with the respect we deserve as a customer. I strongly recommend escalating my concerns to higher management or lodging a formal complaint if necessary.
Telesure Investment Holdings's replyOfficial
10 Apr 2024, 14:10Good day Shannon, one of our consultants did try to call you at 1:41pm today and unfortunately you were not available. He will attempt to call you again today. Please advise of a convenient time for him to contact you.
Kind regards,
The Telesure team.
Kind regards,
The Telesure team.
Telesure Investment Holdings's reply10 Apr 2024, 14:10
Official
Good day Shannon, one of our consultants did try to call you at 1:41pm today and unfortunately you were not available. He will attempt to call you again today. Please advise of a convenient time for him to contact you.
Kind regards,
The Telesure team.
Kind regards,
The Telesure team.
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shannon N's updateReviewer Update
10 Apr 2024, 14:12i can be called now and no call was made to me on my cell number provided ***
i can send you my call records outgoing and Incoming
i can send you my call records outgoing and Incoming
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shannon N's update10 Apr 2024, 14:12
Reviewer Update
i can be called now and no call was made to me on my cell number provided ***
i can send you my call records outgoing and Incoming
i can send you my call records outgoing and Incoming
Telesure Investment Holdings's replyOfficial
10 Apr 2024, 14:23Good day Shannon,
We have requested that you be called on ***.
Kind regards,
The Telesure team
We have requested that you be called on ***.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply10 Apr 2024, 14:23
Official
Good day Shannon,
We have requested that you be called on ***.
Kind regards,
The Telesure team
We have requested that you be called on ***.
Kind regards,
The Telesure team
sN
shannon N's updateReviewer Update
10 Apr 2024, 14:37Well thank you for the person that called me back ,
i have requested for copies of Certification of the individuals that carried out the Inspection and have been told that your company has no Obligation to forward me Certification or certificates for the Individuals that carried out the Inspection
i have requested for copies of Certification of the individuals that carried out the Inspection and have been told that your company has no Obligation to forward me Certification or certificates for the Individuals that carried out the Inspection
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shannon N's update10 Apr 2024, 14:37
Reviewer Update
Well thank you for the person that called me back ,
i have requested for copies of Certification of the individuals that carried out the Inspection and have been told that your company has no Obligation to forward me Certification or certificates for the Individuals that carried out the Inspection
i have requested for copies of Certification of the individuals that carried out the Inspection and have been told that your company has no Obligation to forward me Certification or certificates for the Individuals that carried out the Inspection
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shannon N's updateReviewer Update
10 Apr 2024, 14:42As a client we are to be assured that the Person or Person that carried out the Inspection is certified but i am not given any assurance of this ,
The person that called me back did indeed tell me that he can not send me the Qualification of the person that carried out the inspection ,How am i assured as a client that this person is actually qualified to do his job
The person that called me back did indeed tell me that he can not send me the Qualification of the person that carried out the inspection ,How am i assured as a client that this person is actually qualified to do his job
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shannon N's update10 Apr 2024, 14:42
Reviewer Update
As a client we are to be assured that the Person or Person that carried out the Inspection is certified but i am not given any assurance of this ,
The person that called me back did indeed tell me that he can not send me the Qualification of the person that carried out the inspection ,How am i assured as a client that this person is actually qualified to do his job
The person that called me back did indeed tell me that he can not send me the Qualification of the person that carried out the inspection ,How am i assured as a client that this person is actually qualified to do his job
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shannon N's updateReviewer Update
10 Apr 2024, 14:51The Attached Report clearly indicates that the sensors is faulty after the Power Surgeall this only happened after Load Shedding
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shannon N's update10 Apr 2024, 14:51
Reviewer Update
The Attached Report clearly indicates that the sensors is faulty after the Power Surgeall this only happened after Load Shedding
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shannon N's updateReviewer Update
10 Apr 2024, 14:58Was also requested to click on the link providd that does not work anymore ??????This company is make excuses upon Excuses
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shannon N's update10 Apr 2024, 14:58
Reviewer Update
Was also requested to click on the link providd that does not work anymore ??????This company is make excuses upon Excuses
Telesure Investment Holdings's replyOfficial
10 Apr 2024, 15:05Hi Shannon,
We note that the Dispute department sent you an escalation link for further assistance on this matter.
Please refer to the link that you were sent.
Kind regards,
The Telesure team.
We note that the Dispute department sent you an escalation link for further assistance on this matter.
Please refer to the link that you were sent.
Kind regards,
The Telesure team.
Telesure Investment Holdings's reply10 Apr 2024, 15:05
Official
Hi Shannon,
We note that the Dispute department sent you an escalation link for further assistance on this matter.
Please refer to the link that you were sent.
Kind regards,
The Telesure team.
We note that the Dispute department sent you an escalation link for further assistance on this matter.
Please refer to the link that you were sent.
Kind regards,
The Telesure team.
sN
shannon N's updateReviewer Update
10 Apr 2024, 15:10Will follow he due process
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shannon N's update10 Apr 2024, 15:10
Reviewer Update
Will follow he due process
Telesure Investment Holdings's replyOfficial
10 Apr 2024, 15:18Thank you Shannon,
Kind regards,
The Telesure Team
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply10 Apr 2024, 15:18
Official
Thank you Shannon,
Kind regards,
The Telesure Team
Kind regards,
The Telesure Team
sN
shannon N's updateReviewer Update
11 Apr 2024, 09:53Morning
Hope all is well
e mail that was supposed to have been sent with a link has not been received as per my son ,
Hope all is well
e mail that was supposed to have been sent with a link has not been received as per my son ,
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shannon N's update11 Apr 2024, 09:53
Reviewer Update
Morning
Hope all is well
e mail that was supposed to have been sent with a link has not been received as per my son ,
Hope all is well
e mail that was supposed to have been sent with a link has not been received as per my son ,
Telesure Investment Holdings's replyOfficial
11 Apr 2024, 09:56Good morning Shannon,
We will request for the letter to be resent.
Please can you confirm the email address to which it needs to be sent.
Kind regards,
The Telesure Team.
We will request for the letter to be resent.
Please can you confirm the email address to which it needs to be sent.
Kind regards,
The Telesure Team.
Telesure Investment Holdings's reply11 Apr 2024, 09:56
Official
Good morning Shannon,
We will request for the letter to be resent.
Please can you confirm the email address to which it needs to be sent.
Kind regards,
The Telesure Team.
We will request for the letter to be resent.
Please can you confirm the email address to which it needs to be sent.
Kind regards,
The Telesure Team.
sN
shannon N's updateReviewer Update
11 Apr 2024, 10:08srnaboe@hotmail
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shannon N's update11 Apr 2024, 10:08
Reviewer Update
srnaboe@hotmail
Telesure Investment Holdings's replyOfficial
11 Apr 2024, 10:16Thank you Shannon,
We will request that the letter be resent to you.
Kind regards.
The Telesure Team
We will request that the letter be resent to you.
Kind regards.
The Telesure Team
Telesure Investment Holdings's reply11 Apr 2024, 10:16
Official
Thank you Shannon,
We will request that the letter be resent to you.
Kind regards.
The Telesure Team
We will request that the letter be resent to you.
Kind regards.
The Telesure Team
sN
shannon N's updateReviewer Update
11 Apr 2024, 13:35email has not yet been received
***
i have checked the Junk mail and inbox and nothing received ???????????
***
i have checked the Junk mail and inbox and nothing received ???????????
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shannon N's update11 Apr 2024, 13:35
Reviewer Update
email has not yet been received
***
i have checked the Junk mail and inbox and nothing received ???????????
***
i have checked the Junk mail and inbox and nothing received ???????????
Telesure Investment Holdings's replyOfficial
11 Apr 2024, 13:39Good day Shannon,
We will just follow up for you.
Regards,
The Telesure Team.
We will just follow up for you.
Regards,
The Telesure Team.
Telesure Investment Holdings's reply11 Apr 2024, 13:39
Official
Good day Shannon,
We will just follow up for you.
Regards,
The Telesure Team.
We will just follow up for you.
Regards,
The Telesure Team.
sN
shannon N's updateReviewer Update
11 Apr 2024, 13:44Its really Frustrating for a manager that has no customer service sense to call me yesterday and tell me straight up he can not help or not allowed to send me information that i require as a client ,
I requested for Certification of the Tech that carried out the Inspection ,
i am not requesting for the companies details that was sent out , i am requesting for the Certificate of the Technician that carried out the inspection , every employee that is employed at a specific Company that is allocated by Telesure must be certified to carry out Inspections or Repairs am i correct ,
May bee i should report this to Carte Blanche as i see that the have carried out some investigations on previous Insurance companies that failed to pay out, ??????????????
I requested for Certification of the Tech that carried out the Inspection ,
i am not requesting for the companies details that was sent out , i am requesting for the Certificate of the Technician that carried out the inspection , every employee that is employed at a specific Company that is allocated by Telesure must be certified to carry out Inspections or Repairs am i correct ,
May bee i should report this to Carte Blanche as i see that the have carried out some investigations on previous Insurance companies that failed to pay out, ??????????????
sN
shannon N's update11 Apr 2024, 13:44
Reviewer Update
Its really Frustrating for a manager that has no customer service sense to call me yesterday and tell me straight up he can not help or not allowed to send me information that i require as a client ,
I requested for Certification of the Tech that carried out the Inspection ,
i am not requesting for the companies details that was sent out , i am requesting for the Certificate of the Technician that carried out the inspection , every employee that is employed at a specific Company that is allocated by Telesure must be certified to carry out Inspections or Repairs am i correct ,
May bee i should report this to Carte Blanche as i see that the have carried out some investigations on previous Insurance companies that failed to pay out, ??????????????
I requested for Certification of the Tech that carried out the Inspection ,
i am not requesting for the companies details that was sent out , i am requesting for the Certificate of the Technician that carried out the inspection , every employee that is employed at a specific Company that is allocated by Telesure must be certified to carry out Inspections or Repairs am i correct ,
May bee i should report this to Carte Blanche as i see that the have carried out some investigations on previous Insurance companies that failed to pay out, ??????????????
Telesure Investment Holdings's replyOfficial
11 Apr 2024, 13:54Good day Shannon,
We are sorry that you feel this way.
We have received confirmation that the mail has been sent to *** at 10:23am today.
Please follow the escalation process as advised.
Kind regards,
The Telesure Team
We are sorry that you feel this way.
We have received confirmation that the mail has been sent to *** at 10:23am today.
Please follow the escalation process as advised.
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply11 Apr 2024, 13:54
Official
Good day Shannon,
We are sorry that you feel this way.
We have received confirmation that the mail has been sent to *** at 10:23am today.
Please follow the escalation process as advised.
Kind regards,
The Telesure Team
We are sorry that you feel this way.
We have received confirmation that the mail has been sent to *** at 10:23am today.
Please follow the escalation process as advised.
Kind regards,
The Telesure Team
sN
shannon N's updateReviewer Update
11 Apr 2024, 14:23e mail well received no and document opened and i tried to follow instruction and click on the link provided and does not do any thing
VID_***.mp4 4.92 MBPlease find the attached video that i have taken out to prove that nothing happens
VID_***.mp4 4.92 MBPlease find the attached video that i have taken out to prove that nothing happens
sN
shannon N's update11 Apr 2024, 14:23
Reviewer Update
e mail well received no and document opened and i tried to follow instruction and click on the link provided and does not do any thing
VID_***.mp4 4.92 MBPlease find the attached video that i have taken out to prove that nothing happens
VID_***.mp4 4.92 MBPlease find the attached video that i have taken out to prove that nothing happens
Telesure Investment Holdings's replyOfficial
12 Apr 2024, 07:08Good day Shannon,
We have requested that you be contacted and be assisted.
Kind regards,
The Telesure team
We have requested that you be contacted and be assisted.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply12 Apr 2024, 07:08
Official
Good day Shannon,
We have requested that you be contacted and be assisted.
Kind regards,
The Telesure team
We have requested that you be contacted and be assisted.
Kind regards,
The Telesure team