Telesure - *********** and Lazy.

After being the 3rd party in an accident on the 6th of July 2019 I started the recovery of my excess of R8000. On the 8th of August when I phoned to find out if the claim has been submitted to the other parties insurer I was told Telesure couldn't get hold of the insurer or broker. 5 min later I phoned back and gave them the necessary information, the broker told me no one had tried to call them. So I just stayed quiet and let them do their jobs and low and behold on October the 9th they still haven't submitted the claim. So I decided to come on here and log a complaint against Virseker and a Dorothy assured me that everything was going to be done to get this finalized ASAP. So again I kept quiet and let Telesure do their jobs. So 4th of December I decided to find out what's happening with the claim and the recovery team said they couldn't confirm who the insurance company is for the man that I was involved with in the accident. By this time I was fuming with rage. I took the weekend to calm down and on the 12th decided to get elbow deep in this mess. I started making calls and the other insurance company (Brolink) and found out that they sent an email on the 23rd of October stating which documents and other information they needed. The 23rd OF OCTOBER!!!!!!! WHAT THE HELL IS TELESURES PROBLEM. And now Virseker wants to know why I cancelled my insurance policy with them, your are bleeding clients because of incompetency. I want my money by the end of businessday Wednesday 18th December 2019 or i will start with legal action. I have had enough. Every day I call to find out what's happening and every single day its escalated to the manager and no one gets back to me.