BV
Bianca V
1 reviews | Active since Oct 2019
02 Oct 2019, 15:45
TELESURE GROUP SERVICES (PTY) LTD
Horrible Service. First for women insurance referred me to TELESURE GROUP SERVICES (PTY) LTD after an accident where I had to claim for an accident. TELESURE GROUP SERVICES (PTY) LTD was appointed to assist me with my claim to get my excess back. They do not give feedback to me. They do not follow up. I received the documents for the claim on14 Jun 2019 send it back to them on 18 Jun 2019. I received an Initial letter on the 30 Jul 2019 stating who is handling my case. Today 2 Oct 2019 I called to get feedback. I was informed they last followed up on 4 Sep 2019and the guy who was working on my case is no longer working there. Horrible service
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Replies (2)
Telesure Investment Holdings's replyOfficial
02 Oct 2019, 15:55Hi Bianca,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply02 Oct 2019, 15:55
Official
Hi Bianca,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's replyOfficial
03 Oct 2019, 12:29Update:
As discussed, our legal team is on contact with you and you have confirmed that you are satisfied with the service received from Jessica. We do apologise for the frustration this has caused and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Telesure Team.
As discussed, our legal team is on contact with you and you have confirmed that you are satisfied with the service received from Jessica. We do apologise for the frustration this has caused and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Telesure Team.
Telesure Investment Holdings's reply03 Oct 2019, 12:29
Official
Update:
As discussed, our legal team is on contact with you and you have confirmed that you are satisfied with the service received from Jessica. We do apologise for the frustration this has caused and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Telesure Team.
As discussed, our legal team is on contact with you and you have confirmed that you are satisfied with the service received from Jessica. We do apologise for the frustration this has caused and invite you to contact our Service Specialist if you require further assistance.
Kind Regards,
The Telesure Team.