TELESURE - AUTO & GENERAL - YOU HAVE THE WORST SERVICE EVER

This is the 2nd Review I am writing on TELESURE, part of AUTO & GENERAL for the WORST SERVICE EVER as the 1ste Review I wrote was treated with disrespect and as unimportant. Whiles I was insured with TELESURE, I had a motor vehicle accident on 31 May 2016. My Policy had the comprehensive cover with a Liability Cover consisting of R3 000 000.00. One the 12 September 2016, I received communication from the Legal Recoveries Department, LUTHER KEKANA, from TELESURE confirming & identifying that they are now busy with the claim. On 17 September 2016 I received another email from JENNIFER GADLA also CC LUTHER KEKANA, the TELESURE LEGAL RECOVERIES DEPARTMENT again confirming they now received the documents and that it is on record (CODEPLEX) and is proceeding with the case/ claim. To my total amazement I received a SUMMONS that was issued on 09 November 2019. I communicated with my Lawyer handling the case. There was communication without any success. On 27 January 2022 I resubmitted the summons to Legal@*** as per communication. On 18 January 2022 a WARRANT OF EXECUTION was issued and in April I receive a visit of the SHERIF OF THE COURT. Shocked I started calling around to try and make sense of why the liability claim was not paid and up to today I have not received any communication from TELESURE: IN THE LIST BELOW FOLLOW DATES/TIMES RECORDED TRYING TO CONTACT AND SPEAK TO TELESURE: DATE TIME SPOKEN TO FEEDBACK RESPONSE 12/4/22 14h52 Nadia I will be contacted/ask for call back/nothing 12/4/22 Samantha I will be contacted/ask for call back/nothing 14/4/22 Lebogang Makgalo I will be contacted/ ask for call back/nothing 19/4/22 13h33 Kagiso Setshogoe I will be contacted/ ask for call back/nothing 19/4/22 13h39 Jesimiel Williams I will be contacted/ ask for call back/nothing 25/4/22 Bufi Got hold of Dane Niewoudt AFTER SEVERAL ATTEMPTS who told me I must email all the information through. This have been done several times now. They will review and give me feedback. 26/4/22 14h02 Charmaine Dane is busy Left a message for a callback 26/4/22 14h39 Kagiso Setshogoe Held on the line until 14h50 call got dropped on their side 26/4/22 14h58 Luther Kekana Held on the line until 15h12 call got dropped on their side 28/4/22 11h05 Peter Naude Left Message for DANE NIEWOUDT 29/4/22 Peter Naude Left Message for DANE NIEWOUDT On 21/4/22, I wrote a review on Hellopeter, on 22/4/22 the response was I will be contacted. On 25/4 22 I received and email from CORINE HOLTZHAUZEN. 29/4/22 12h47 Bufi Dane Niewoudt is busy and left message 12h57 Bufi Dane Niewoudt is busy, waited on the line for 8min45sec 13h10 Bufi Held on for Dane Niewoudt for 5min 8sec Bufi Dane Niewoudt is on lunch, left message for return call 14h02 Carol Nortje Left message for Luther Kekana to return my call - Urgent 14h10 Bufi Holding for Dane Niewoudt call was dropped by Telesure 14h18 Bufi Got hold of Dane Niewoudt whom told me I must email all the information through. This have been done several times now. 14H37 Bufi Got hold of Dane Niewoudt, who said they she did not get any emails. I re-sent it with smaller attachments. I called her again and again and she then confirmed that she will ask IT to release the emails as it is stuck, and she can’t work on it. 16h05 Reception I spoke to Dane Niewoudt after several attempts, and she said that they will contact me on Tuesday 3 May 2022 Up to today I have not received one phone call. I am now going to the Ombudsman as this is unacceptable. THIS IS NOT ACCEPTABLE ….WORST SERVICE EVER…..