1 reviews | Active since Nov 2009

13 Dec 2017, 17:16

Telesure Assesment Center Not Delivering Vehicle For Repairs

Item: Telesure Investment Holdings
Rating: 1
Author: Fanus S

Bot my wife's and my vehicle has been to your assessment center in Century City about 3 weeks ago where we were provided with a rental vehicle and had to leave our vehicles there.

Today I have followed up on the progress of the repairs on our vehicles only to find out that my vehicle is still standing at the assessment center and has never been sent for repairs, only my wife's.

We only have the rental vehicle for 30 days meaning that we are going to be without a vehicle once the 30 days are over soon. I am not going to pay out of my pocket for this rental vehicle.

How is this situation going to be resolved since i have now email and phoned Lezaane Schwartzkopff various times, failing to get hold of her and she is not answering my emails.

Please respond urgently!!!!!!!

Helpful (0)

Replies (7)

Telesure Investment Holdings's replyOfficial

13 Dec 2017, 18:13

Thank you for your feedback, we will be in contact to address your concerns.

Regards,

The Telesure team

Telesure Investment Holdings's reply13 Dec 2017, 18:13

Official

Thank you for your feedback, we will be in contact to address your concerns.

Regards,

The Telesure team

Fanus S's updateReviewer Update

04 Jan 2018, 10:11

Today is 4 January 2018 and my vehicle is still standing at the assessment center and I am out of transport. My vehicle was supposed to be fixed a long time ago. I cannot get through to your company via email or phone, please respond!!!!!!!!!!!!!!

Fanus S's update04 Jan 2018, 10:11

Reviewer Update

Fanus S's updateReviewer Update

04 Jan 2018, 10:33

I am going to open a case of vehicle theft against Telesure now. Nobody is responding or know where my vehicle is.

Fanus S's update04 Jan 2018, 10:33

Reviewer Update

I am going to open a case of vehicle theft against Telesure now. Nobody is responding or know where my vehicle is.

Telesure Investment Holdings's replyOfficial

04 Jan 2018, 11:11

We can confirm that we are aware of the delay following your discussion with our claims department earlier this morning and that we are attending to the matter.

We will be in contact with a resolve soonest.

Regards,

The Telesure Team

Telesure Investment Holdings's reply04 Jan 2018, 11:11

Official

We can confirm that we are aware of the delay following your discussion with our claims department earlier this morning and that we are attending to the matter.

We will be in contact with a resolve soonest.

Regards,

The Telesure Team

Fanus S's updateReviewer Update

04 Jan 2018, 11:25

But we need an apology for this. Why is nobody offering an apology and a solution?

Fanus S's update04 Jan 2018, 11:25

Reviewer Update

But we need an apology for this. Why is nobody offering an apology and a solution?

Fanus S's updateReviewer Update

08 Jan 2018, 16:36

It is now Monday 8 January 2018 and no response from this company. Why are you ignoring your clients?

Fanus S's update08 Jan 2018, 16:36

Reviewer Update

It is now Monday 8 January 2018 and no response from this company. Why are you ignoring your clients?

Telesure Investment Holdings's replyOfficial

09 Jan 2018, 09:00

Dear Mr Van Straten

Kindly be advised that we have escalated your matter to the relevant management team who will contact you during the course of today.

Please accept our sincere apology for all the frustration caused.

Kind Regards

The Telesure Team

Telesure Investment Holdings's reply09 Jan 2018, 09:00

Official

Dear Mr Van Straten

Kindly be advised that we have escalated your matter to the relevant management team who will contact you during the course of today.

Please accept our sincere apology for all the frustration caused.

Kind Regards

The Telesure Team