TELESURE

<p>We have been waiting for 7 weeks just to get an answer as to why my son's vehicle is not being repaired. He is the third party. Their client told them that she was in the wrong and she was the cause of the accident and she has made a statement by the Police. Telesure collected the vehicle we did not even know where the vehicle was we had to call and track down where the vehicle is. They then returned the vehicle not repaired and they did not even put the pastic back as the window is broken and it was raining. I call every single day and they can't tell me if they are going to repair the car or when this will happen. I told them he has not been able to write his exams as he could not get to college he has to start all over again next year. He is now going on leave and he can't the vehicle has still not been repaired and we can't get an answer as to why or when the vehicle will be repaired. The policy holder has also been calling and she can't get a answer as to why they not paying to repair the vehicle. All we get it is under investigation. I have sent the manager an email still no answers. I try and call and he is never available. We are at our wits ends and we don't know what to do anymore. Very bad service from Telesure.</p>