Stay away from TIHSA

I am writing this as Telesure investment holdings (TIHSA) is the worst business I have ever seen.... First of all my car has been in a bumper accident by one of 1st for Woman clients... hence I am the victim in this case regarding the accident that happened on the 21st February... The first correspondence I received from 1st for woman was on the 17th March by Mbali Magazi, where I had to submit documentation. I have then received feedback on the 24th March indicating theyr require more documentation. it was only on the 31st of March from Amahle where they gave me feedback that the damages 1st for the woman will cover on my Hilux chrome bumper is R 5 003.98. My broker has contacted them several times via email requesting information with no response... I have also emailed them on the 4th April indicating I am not comfortable due to:

I have some serious concerns regarding the claim to my Toyota Hilux 3.0 D4D damages and the quote received from TIHSA.

I am not feeling comfortable as Zelmea (my broker) indicated that the parts are not genuine Toyota parts.... Attached in this email are previous quotes from Auto Magic Centurion, which is by the way the preferred repair partner I requested, as I have sent my car to them twice before and the reason for me requesting a quote from them. The quotes attached are previous quotes and claims done through them for similar accidents where the bumper had to be replaced. Quote number STA10830 for an accident in 2023 the bumper price indicated was R7584.43 for bumper + RR CTR bumper plate ( R1491.96) plus the L/R and R/R bumper plate (R 1004.86), which give us a total of R 10 081.25. Quote number **********75 STB52695 for accident in 2024 The Bumper price indicated was R 8211.45 + RR CTR Bumper Plate (R 1773.69) and the LR Bumper plate of R125.88 giving a total of R 10 111.02 Quote number KK92BHGP for the accident and claim we are discussing Auto Magic Centurion cost the bumper R 10 625 including the RR CTR bumper plate and L/R and R/R bumper plate cost together with a reverse camera labour and cost of R3500. Now your quote for exactly similar accident for the bumper only Indicates a total cost of R 4954.44, with no RR CTR bumper plate cost, no L/R and R/R bumper plate cost, and then on top of that, there is no replacement cost for the Reverse Camera? How is this Possible? how can the price for a genuine Toyota chrome rear bumper in 2023 cost R 10 081.25, in 2024 R 10 111.02 and now in 2025 decrease to a value of R 4954.44? And then why is there no cost for any repair work on the reverse camera? It is for these facts stated above that I am not comfortable with the evaluation done on the damage to my car and that I strongly recommend that the damage cost be relooked and that an actual assessor visits my car and does an inspection and not just by evaluating using photos. If that can not be done, I strongly advise to consider the quote received from Auto Magic Centurion.

I have email TIHSA again on the 14th April and again no response from Amahle or Mbali or from TIHSA.... yest it is already 2 monts and yet I am still driving with a damaged car....

How is this acceptable as a innocent victim which??? I will not be amazed if your clients car is already repaired and yet the innocent victim has to struggle to get his car fixed??? There is no communication whatsoever with 1st for Woman and / or TIHSA.

Everyone, stay away from 1st for woman and TISHA.