1 reviews | Active since Jul 2017
Sms of Demand Received for Motor Vehicle Accident Claim
<p>I have been receiving numerous sms's from Mbd Attorneys demanding a claim processed on behalf</p> <p>of Telesure Insurance.The accident claim being processed by Telesure insurance is ******** and incorrect</p> <p>as Telesures client was at fault at the time of the accident.A report was filled at the station the driver even</p> <p>accepted the accident as being her fault and gave me a reference to use to claim from Telesure Insurance who then asked me to take my vehicle to their accessors for inspection to pay for the damages which I comp**** with.A month went by and there was no call from the insurance when I decided to check with them they then turned the claim around and said that their client has decided not to pay even though it was her fault and they would have to go with what she said not to pay,however the photos of the accident and report of the accident was sent through to Telesure Insurance.I then had my Insurance company Ctu contact them for the claim which has still not come with a resolution from Telesure Insurance who have now sent Mbd Attorneys my details to sms and harrass me for a payment I am not liable for.I did contact Mbd Attorneys explaining this to them with the details of the accident advising them they should not be speaking to me but to my Insurer which they fail to comply with and continue harassing me with sms's of demand.A resolution is required urgently as this is negligence from Telesures client and not my self and I will not be held liable to pay for an accident caused by Telesures client.The consultant that I had dealt with at Telesure Insurance advised me that he was told to reject the claim as their client changed her mind about paying .My concern more so is where are the ethics of this insurance company .</p>
Thank you for your feedback, we will be in contact to discuss the matter.
Regards,
The Telesure Team
Thank you for your feedback, we will be in contact to discuss the matter.
Regards,
The Telesure Team
As discussed, we have noted that your insurer has taken over the matter on your behalf.
We will therefore request that our attorney and legal department deal directly with your insurer.
Regards,
The Dialdirect Team
As discussed, we have noted that your insurer has taken over the matter on your behalf.
We will therefore request that our attorney and legal department deal directly with your insurer.
Regards,
The Dialdirect Team
