Service

Waiting for my claim to be settled and vehicle repaired the service at Auto and general is a joke. I've given them all the details of the third party that I have and then they send me forms, I have questions regarding the forms they sent me when I call the recoveries / complaints number it doesn't go through the email address provided is not monitored and it keeps bouncing back Warning to everyone looking for cheap insurance. Cheap insurance comes with ****py service. I curse the day I called them and accepted cover but I can see that it's not going anywhere so I'd rather start doing research now, having a claim isn't nice , u are very emotional, vulnerable and hoping that your insurance company will simplify things but they will add onto the stress. I haven't had an update up untill today with regards to recovering my excess, it's simple it's either possible to recover or not. Or investigations are promising or not. No feedback, don't know how to get through to them it's really pathetic. Honestly right now they can do whatever they feel is right for them. Just be warned everybody the service is a joke I will never call them nor email until everything is settled my next call to Auto and general will be to cancel my policy