******s!
<p>We pay our monthly fees religiously without complaining and when you need them they reject your claim due to no signs of forced entry. On 19.10.2016 while I was alone with my 7 month old we had a burglary. They managed to take a few things before the security guys arrived on the scene. They broke the door open to the Lapa where we store all our garden equipment and tools. I sent the case nr, security report where they clearly state they saw the intruders, but managed to get away with the photos of the door broken into. They reject the claim because the equipment ****** was out in the open. I have sent pictures and explained that it was LOCKED AWAY behind a CLOSED LOCKED DOOR. After 2 days they still reject the claim because it was left in the open. I really don’t know how to further explain myself that it was LOCKED away.</p> <p> </p>
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager in our claims department to review the claim based on your statement. Contact will be made with you in 24 hours.
Kind Regards
The Telesure Team
Best regards,
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager in our claims department to review the claim based on your statement. Contact will be made with you in 24 hours.
Kind Regards
The Telesure Team
Best regards,
