Response to service complaint

I had a bad experience with a First For Women insurance agent when I called to querie my debit order terms. This particular agent made me so irate and I was on the verge of cancelling my insurance policy. I lodged a complaint and Dikeledi Legwale responded with a call to find out more. She was understanding and patient and promised to follow up with the responsible manager and the said agent. Dikeledi actually made me change my mind about cancelling my policy, without even asking me! I'm happy with the way she treated me and my complaint, especially after the horrible experience I had prior to that. Thank you Dikeledi for restoring my faith in First For Women!