Renew it Randburg and Telesure Group Mama give me a signal on how to deal with them they damaged my car!

Hello Peter,

i Dont know where to start as i am very angry with the Telesure and Renew it Randburg however i will try to give more details about my complain.

i think it was in February 2016 when i first took my car for repairs to Renewit Greenstone because i had an accident so the bumper and a tow bar needed to be replaced and 30 days later i phoned them to find out if they were done fixing my car only to find that no one knew were my car was,the car was missing and i had a fit. a day later if i am not misataken the car was found in Randburg Renewit and there were parts missing, my front VW Badge and other stuff however they were replaced because they had no pictures of the car when it first came in so they had to replace everything that was missing, so the car was with them for almost 2 months. Finally the car was fixed and everything seemed to be okay until November/ December 2017 i realised that my back spoiler was pulling out so i looked for insurance document so that i see if i can claim this with them and i did,i complained about the spoiler and the tow bar that was fitted because it was not the original tow bar i had so they took my car in April 2017 and gave me a loan car as per my request and renew it told me that the car will be done in a week however my car was with them for almost a month and a half,Lana from Renew it Randburg called me to say they have ordered the original tow bar with VW and they dont have it anymore so they suggested to to give me the money instead and they will just fix the back spoiler and i agreed to that and on the 26 May 2018 at about 2 pm i picked up my car from Renewit Randburg and everything seemed to be okay however when arrived at home at about 3:15 was showing everyone that the car is fixed i got a shock of my life to realise that the Back spolier pulled out from the Bumber and the Bumper cracked i emmediatley took pictures and sent them to Lana so that she is aware of this she then told me to come on monday morning and i went on monday morning the 28 may for her to see and she told me that they dont have loan cars at the moment so she will call me as soon as they have one for me to bring my car and she took pictures.

when i got to the office i sent an email to Juan Kruger from Telesure group to make him aware of the situation and on my email i stated that i am no longer comfortable with Renew it Randburg because they are not doing justice to my car so i was so i was asking if he can refer me to a different branch to deal with my problem because clearly they dont know what they are doing and when he rep**** he told me that as per the pictures sent by Lana it shows that the Bumper has two holes so that means because of that impact thats why my bumper cracked and as for the spoiler i can just push it with my hand and it will be fine so they wont be entertaining my claim.

yoh i flipped and rep**** to say how stupid is that?

how do i push the spoiler with my hand what if it causes more damages to the bumper who will be responsible for that and about the 2 holes he was talking about those are Bullet stickers on my Bumper and they have been there ever since, even before i took it back to them however the final answer i got from him as a paying customer is that he wont be entertaining my bumper and i must use my hand to push the spoiler in i mean really??????

now i am sitting with a cracked Bumper and a damaged spoiler again!!!!

What a shame to Telesure Group it is shocking how you guys treat your customers!

All i want is my car fixed thats why i pay insurance each and every month.

As for Renew it Randburg you guys are a living Hell i wonder how do you still get business.