Renato

I am writing to address several concerns regarding the handling of my vehicle in your care! Since my accident in November 11, 2023, after the insurance assessment, all I have been experiencing is constant woes.

1. I was informed that my car was taken to Bosch at Horizon View, but upon investigation, I discovered that my car was actually taken to Wilro Park Motors. This miscommunication is concerning, to which this company is refusing to release my vehicle saying the INSURANCE has NOT PAID THEM, INSPITE OF THE NUMEROUS EFFORTS I HAD WITH INSURANCE TO PAY.

I also don't understand what the payment is for because no work was done on my Vehicle.

2. On eventually finding my Vehicle, the Assessor at Wilropark Motors, said he never received any info about the fact that this was an ongoing matter from November, he said: the Assessor, Renato, FROM 1ST FOR WOMEN, said this was a new CLAIM new Matter, which this was just a lie and misrepresentation of facts! THIS IS AN OLD APPROVED CLAIM!

2.0 They also said they cannot open the the Vehicle and check damages because the INSURANCE did not give them the "go'ahead", so no one knows even Wilro Park Motors as to what really is the issue with the vehicle.

3.While Wilro Park Motors needs their Money I had to wait for the insurance to decide when they wanted to release my Vehicle. Every day I CALL THE INSURANCE AND CALL THE PEOPLE HOLDING MY VEHICLE RANSOM.

I was then told by another Assessor that: After my Accident/Incident, where a Truck lost a steel Pipe that went underneath my vehicle the following happened: Not only did I lose the petrol supply to the Engine, the following happened; Manifold cracked Lost Aircon compression Exhaust Leak Losing engine compression

The insurance refused for their Assessor to confirm the above.

I was told by Emmanuel from 1st for Women that ACD Motors in Kempton Park fixed my car in November and that is on my record, but I hath not been provided with any documentation to verify this claim. I urgently requested a copy of the job card for my records. I was also informed that an access payment was made for the repairs. However, I did not make any such payment. And my car was never REPAIRED BY THE SAID ACD MOTORS IN KEMPTON PARK! *****.

I have since been raising concerns about my car's issues, including the petrol tank and petrol pump since then, however received no care promised from the INSURANCE. I still did not receive the rental vehicle despite me paying for it without a waiting period. My car is still held RANSOM because the INSURANCE won't pay Wilro Park Motors. I so sick of this while they debit my account every month without fault.