AR
Anneke R

1 reviews | Active since Nov 2015

03 Nov 2015, 14:48

Quick response to settle house burglary claim

On the weekend of 23 October, there was a burglary at our house, while we were away for the weekend. <br> We notified the insurance first thing on the Monday morning as we discovered it on the Sunday. <br> <br> The assessor Conrad was appointed on our case and already visited our home on that same Thursday (29 October). Today 3 November, the claim was settled. This is despite having delayed responses from other service providers and the police station to get the case settled. <br> <br> Conrad was at all times helpful, friendly and professional. The claim was settled way faster and friendlier than my expectations.<br> <br> Thank you Conrad, for making this terrible event as painless as possible.

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Replies (1)
Telesure Investment Holdings
Telesure Investment Holdings's reply23 Nov 2015, 07:23
Official
Hello aroux123,

Thank you for taking the time to comment on our service.

We are delighted to hear about the professional and friendly manner in which you were assisted and will definitely relay your kind words to Conrad for playing a key role in your claims experience.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers and please be assured that your kind message will be conveyed.

Regards,
The Telesure Team