Poor Service, Bad Communication and worse Delay ever

I put in a claim through Nedbank Insurance and was assisted by Rerandzu Myambo who works for Telesure which I don’t understand. This was all done on the the 5th where they assisted with an incomplete assessment report, I ended up getting all the reports and quotes faster than having my vehicle booked into a Panelbeater, still I’m waiting for feedback. Friday Rerandzu calls and says that the Assessor will call me in the day but never did. Today is the 19th and still no feedback on my claim and I’m driving a vehicle around which has suspension damage! What poor service. How long does it take to communicate with your client and to sort a claim out? It is now past your 15days turn around time which is just a small claim for a Rim, Tyre and shock. Like really guys.