Poor service

I am having a very bad episode with this company. My car was bumped into by a 1st for women client. I have been trying to get my car fixed since Dec 12, 2024 but to no avail. I have had to send photos of my damaged vehicle and then they send me a quote which did not include the reverse camera that was also damaged in the accident. Their reason, they could not see the damage on the photo. but the camera was damaged in the accident. So why are they not fixing my car, I am frustrated and annoyed due to the poor service I have received. I am now even cancelling my 1st for women insurance due to their poor service. When will this matter be resolved, when will my car be fixed. Next week will be 4 months that I have been inconvenience