Poor Poor Poor customer servicing

<p>I insured my car with Auto & General and on the 03/11/2016 i had an accident. my car was sent to Farber coach works in Epping CPT on the 09/09/2016 and from they i have been getting problems. they have given me inconsistant and **** numerous times when updting me on the status of my vehicle as a rusult even as we speak (03/11/2016, 01:20am ) my car is still with them and they are still stalling and giving me False feedback.</p> <p> </p> <p>i have however escalated with the repairs department Team leader/manager named Thembi Hleza who in my opinion has been as useless as Priscilla Murphy from Farber Coach Works. i explained to her in writing my problem with Farber and asked for assistance. i also asked that she advise me on email if Farber are a VW approved repairer who meets the VW standard. She advised me that she is reffering that question to the technical department and i will be provided with feedback...that was 3weeks ago and i have never recieved anything...she does not respond to emails and i waited 20mins to speak to her and requested she calls back yesterday and she never did...when we have a problem with a panel beater, who do we speak to when a telesure TL does not assist? </p>