Poor Customer Service from Claim Consultant

The person currently managing my claim could not care less to give me any feedback. She is the Recovers Administrator in the Claims Risk and Cost area. She is blatantly ignoring my email requests for feedback even request from her colleagues to provide me with feedback. I’m really frustrated as I have been following up and getting the excuse that she is waiting for a tax invoice from the panel beaters. Surely it cannot take months to get a tax invoice! Can someone at Tihsa expedite the recovery process of my claim? I can no longer be patient. This is terrible customer service the least she can do is respond to my emails.

The third party insure has been waiting for the approach for months to settle the claim but the pace at which this matter is handled is dreadful really.