Poor communication. No updates ... ***ol!

Ridiculous. They were very fast to take money for the claim but yet when it comes to putting it back into our account it's a forever process. No updates or information send. I got an email December last year to wait 3 months it's been over 3 months and still nothing. I have send emails but no reply. Honestly this is frustrating... it's my first claim for an accident not even my fault yet I am being punished like this by people we trusted to be our insurer. We are not paying insurance so that telesure investment holdings can sit on they back side, seriously wake up and send us the emails due to us to tell us when we can expect our payment back! Because honestly we have bills, we rely on that money and expect it to come back... then a reply will be send here to say we will email you... please email me with all necessary payment statement due to me because I will put another review up explaining how you never do any of this as I am asking for it. Grown ass people ... big end investment holdings but acting like kids hiding and throwing tantrums not wanting to reply.