1 reviews | Active since Jun 2011
Pay back the money
I was involved in an accident on 21/05/13 and on 14/07/17 I got an email from Mareyna Viljoen notifying me that I will get refunded for my excess and I had to confirm my banking details. I was on maternity leave from April and only returned 02/10/17 I responded to her email confirming my details. What I want to know is why she never called me as my out of office did state I was not available on email. I haven't received any responses from the emails I sent yesterday and I really want my money back. My money was on their acc since July surely they should give me with interest. All my details are on the system and if they don't find me on my email they should have called. Telesure please pay back the money.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint with you.
Kind Regards,
The Telesure Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint with you.
Kind Regards,
The Telesure Team.
Update:
We apologise for the inconvenience caused. We are pleased to confirm that the refund has been done and the money will reflect in your account within a period of three working days, if not sooner.
Kind Regards,
The Telesure Team.
Update:
We apologise for the inconvenience caused. We are pleased to confirm that the refund has been done and the money will reflect in your account within a period of three working days, if not sooner.
Kind Regards,
The Telesure Team.
We appreciate your feedback, thank you.
The Telesure Team.
We appreciate your feedback, thank you.
The Telesure Team.