Pathetic, unprofessional, inefficient, biased, slow, frustrating dispute resolution service experience.

Last week, I was advised that the matter is currently with the Adjudication team and scheduled to be presented to a Senior Manager on Thursday, with finalisation expected by Monday (today). However, I have still not received any feedback or update, which reflects a continued lack of communication and accountability.

This claim has now been outstanding for over seven months without resolution. There has been a consistent failure to provide clear timelines, meaningful updates, or accountability from the appointed internal teams and recommended panel beater.

Despite the vehicle being in their care for approximately five consecutive months, it was returned with rodent damage, which has not been properly addressed or accounted for. Furthermore, no party has taken responsibility for the handling of the vehicle during this period, and no satisfactory explanation or supporting evidence has been provided regarding the alleged quality control (QC) checks, including the dated report requested from Tech Auto Body in Vereeniging.

The lack of responsiveness, missed commitments, and absence of accountability throughout this process has resulted in significant frustration and an unacceptable delay in resolving this matter.

I am also very disappointed with the service received from Auto & General.

The consultant handling my case is Tanya Jansen van Rensburg.