Pathetic, unprofessional and ***********

I recently obtained damages to my vehicle due to flooded roads. When I initially submitted my claim to my insurer Auto and General, I only submitted a claim for my rear bumper as it was hanging and had been ripped from the bumper slides only to later realize that the vehicle had obtained other damages to the undercarriage after putting the vehicle to on a lift to assess for other damages. Auto and General booked my car into auto magic mustang their own repairer, and after looking at the quotation i refused to take the vehicle in to their repairer as all the damages weren't on the quotation, I requested for a settlement amount and to take my vehicle to my own repairer. I was than called by my insurer where they wanted to settle for R5000 which I completely refused, and requested that an assessor be sent out to personally assess my vehicle. Over a week went by and I had to call Auto and General like 3 or 4 times for feedback before a consultant referred my call through to Aubery Botes who is the appointed assessor for the vehicle, I was quiet ****ed off at this point because the assessor had not given me any feedback, he than requested my vehicle be taken to German motor or Mecca panel beaters to be assessed which I refused because I am aware of their poor quality of workmanship and how both companies lack qualified professionals. I than took my vehicle to Automagic Mustang for a physical assessment, and I made the assessor aware of all the damages that were there, which was not previously there. The first quotation from which was done at Automagic Mustang was just over R7000 whereas the second quotation came to over R27000 when I took my vehicle in for an physical assessment and now Aubery Botes who's the assessor is deeming my other damages as old damages and Is only willing to settle at R5000. When I question him as to how can he say the other damages are old damages because he physically didn't assess the vehicle he cannot answer me and tell me to call my insurer and drops the call. He also **** to me and said that the assessor from Automagic Mustang said that the other damages were old damages, furiously I phoned Automagic Mustang to clarify the matter where she futher told me, that Aubery Botes contacted her and I told her what they will be paying for and what they won't be paying for.

I would further like to say that Aubery Botes is a ****** , A *****, his unprofessional, *********** and lacks the knowledge within the autobody repairs

I would further say that Auto and General is a pathetic insurer because after submitting my claim they increased my premium and access but YET I'm waiting for close to a month to be settled