PATHETIC SERVICE STILL WAITING FOR A RESPONSE.!!!

LGLREC POLN:*** CLM:03 DOC; OPER:MA5425 - <br> I have been a customer of dial direct for many years and have always had excellent service. My daughter Stacey had a car accident on the 3 March 2015 The other party Mr P.J. Appollis was at fault. This has been a very costly experience as Stacey's excess was R4 500.00 because of her age. At the time we were assured that the excess would be paid back within 3 months as Mr Appollis was driving a hired car. <br> Stacey has contacted the legal department several times. I telephoned Feroza on the 5 May for advice re outstanding excess. She was kind enough to put me through to Seth who informed me that they had been unable to contact Mr Appollis and did not seem to have all the details of Mr Appollis. Seth requested that Stacey email the necessary info. I cannot understand this as all the information was given at the time of the accident see attached emails. Since then information was requested again.<br> I have telephoned many times and emailed. I tel manager Velaphi in Dec and promised to escalate claim and promised to call me back. I have sent emails again and still have not had a response. Please assist.<br> Many thanks<br>