Pathetic service

This morning i got a call for the 25th time since the 04th December from telesure consultants to discuss the accident i was involved in. When initially dealing with Telesure i have written an email with the actions i will be taking, jotted down the conversations i have had with the consultants and explained my position. YET someone phones me every second day with the same questions! do you not make notes?? do you not read your notes before phoning the person?? I do not want to explain myself everytime someone calls me!! Todays call was the worst! This woman was so insistent that i am to make an arrangement for payment that i am liable for the accident. When explained AGAIN that i am not in the position to make an arrangement and i have told every other consultant that, and they are only to call me at the end of Jan, she insisted that i am being difficult and if i continue being difficult she will just hand over the account o the attorneys! Do your consultants threaten customers into paying accounts that they are not liable for??? this account is in dispute for ******ion of funds and now your consultants have the nerve to threaten me! Where is the CUSTOMER SERVICE!!??