Pathetic, Poor, *****s

Recently app**** for a service vehicle service plan, and was happy with the quote and the service that was given to me via Auto & General. At first Kutlwano wanted to start the policy immediately, but I asked that it started on the 1st of February. He had to redo the application and I asked him because of that, is he sure they will not debit me twice now that he changed the application. He guaranteed me that its not going to happen. I received the updated policy and are ready to go. So comes the debit order day, and just as I thought, they double debited me. I sent him an email with screenshots of my banking app, asking him why they double debited my account. He said he will arrange a call with me at 16:30 that day. 16:30 came, no call from Kutlwano. I had to phone the next day, hanging on the phone for almost 60mins. Nothing being sorted. They need bank statements showing the deduction to give me a refund, meanwhile they say it shows by them that the debit order was being debited twice. Its 4 days into the month, they deducted the 1st day of the month, my statements starts only the 1st of every month till the last day of every month. So I need to go to the bank, make a special request for a statement showing they debited my account twice, and send it to them to get a refund. As its a business account, the fees for a special request bank statement cost way more than any other statement. Eventually they said they will make a refund, but it will take longer because there are no bank statement, but it shows on the system. I cancelled with immediate effect, and requested a full refund. They agrred and said monies will be paid back to me in 10 working days. As I got the cancellation letter, the reason they decided to put on for the reason I cancelled, "DEBIT ORDER - DAY NOT SUITABLE". Stop telling lies, and just admit you *****ed up. These 3rd party brokers are a bunch of *****s!