PATHETIC is a understatement for Telesure Investments

Please note this was done under my husbands ID and I have sent an email to you guys this morning but clearly you are proving my point of how "EFFICIENT" you guys are as nobody has read my email all I got was a automatated response and a response from Falecia which is also automated saying she is on leave till 27/01/2021.

See below automated response received.

*** | 11:57 (1 hour ago) | |
to me






Good Day

Thank you for your e-mail, we will attend to your query and revert back to you Kind Regards Affinity Admin

So it takes you 10 mins to reply when I respond publicly but when I respond privately I get no response. If you think you fooling anyone by showing on public that your response time is good you can think again. I got nothing but time to keep shaming you guys and proving how bad your service is. If you would like me to upload all the emails that was sent to you as well since last year I can do that so the public can see your pathetic response time there too. I have been beyond patieint with you guys and clearly that did not work. I want MY MONEY!!!!!!!!!!!!!!!!!!

ESCALATED!!!!!!!!!!!!!!!!!This matter should have been escalated half a year ago. I feel like you missed the part where I said this has been going on for almost a year and you telling me you are only escalating this NOW

So I finally get a POINTLESS call and the agent still has the audacity to tell me the point of the call is to tell me that this matter has been escalated. Was that not what I was told on hello peter this morning? so if you ask me the call was pointless. The agent also proceeds to tell me EVERYTHING I knew which is basically this has been going on since 2019 but they still do not have feedback for me. Please explain why a AGENT is calling me if this has been ESCALATED. Surely a manager should call me. Also he proceeds to say this has been handed over to LEGAL after I highlighted this has been with legal for about a YEAR. PLEASE atleast get your facts straight and come to me with concrete feedback instead of getting me more worked up and wasting my time by telling me there is NO FEEDBACK for me. My next call should be a RESOLUTION as there is NOTHING you can do to make me feel better other thatn GIVING ME BACK MY MONEY. BUDGET and TELESURE are literally the worst companies and have NO customer service etiquet.

And yes still no feedback since my last post. Also the call back I was promised that should have happened yesterday has not happened. Clearly im asking for a miracle to happen here cause you cant even stick to a call back that you have promised.

Yes, as per your email you are proving my point by passing the buck and not helping in ANY way and this took you a whole of a year to tell me.